Returns & Refunds Policy
Effective Date: 1 March 2026
At Nabirosa Closet, we believe shopping should feel effortless and confident. If something isn't
right, we're here to make it right.
1. Eligibility
- Item must be unused, unwashed, and in original packaging.
- Tags must remain attached.
- Proof of purchase is required.
- Return request must be submitted within 7 days of delivery.
2. Damaged or Incorrect Items
- Email within 48 hours of delivery.
- Include clear photos and order number.
- Replacement (subject to availability) OR full refund.
- Return shipping covered by Nabirosa Closet for defective items.
3. Refund Processing
- Inspection confirmation via email.
- Approved refunds processed within 5–7 business days.
- Refund issued to original payment method only.
4. Non-Returnable Items
- Customized / personalized products
- Clearance or final sale items
- Worn, altered, or washed items
Shipping Information
Processing Time
1–2 business days after confirmation
Standard Shipping
8–9 business days — PKR 300
Express Shipping
4–5 business days — PKR 600
Cash on Delivery
Available in selected areas
Order Tracking
Tracking number sent via email or SMS after dispatch
International Shipping
Currently unavailable
Terms of Service
Effective Date: 1 March 2026
By using Nabirosa Closet, you agree to the following terms:
1. Eligibility
- Must be 18+ to make purchases.
2. Pricing
- All prices are in PKR and subject to change without notice.
- Payment required before processing (except COD).
3. Order Acceptance
We may cancel orders due to:
- Pricing errors
- Stock unavailability
- Suspicious or fraudulent activity
4. Intellectual Property
All website content belongs to Nabirosa Closet.
5. Limitation of Liability
Liability limited to the amount paid for the product.
6. Governing Law
Governed by the laws of Pakistan.
Frequently Asked Questions
How long does delivery take?
Standard: 8–9 business days. Express: 4–5 business days.
Can I return my order?
Yes, within 7 days if unused and in original condition.
Do you offer Cash on Delivery?
Yes, in selected areas.
How do I track my order?
Tracking details are sent via email or SMS after dispatch.